FAQ

Shipping & Delivery

1. Are your bags in stock?

All of our current styles are available via pre-order only.

 

2. What does pre-order mean?

When you pre-order a bag from Snag and Swag, you’re reserving it before it officially ships. It means the style is in production or made-to-order, not sitting in a warehouse.

 

3. Why pre-orders?

We don’t mass-produce. Pre-orders let us work with small-batch suppliers to create limited, thoughtful drops without overproduction or waste.

Pre-ordering helps us:

• Reduce waste — better for the planet

• Keep our prices under £99

• Focus on quality, not quantity

 

4. How long will my order take to arrive?

Our bags are shipped directly from our partner workshops and warehouses. They are made upon order and shipped for you. Please allow:

• UK orders: 13–15 business days

• International: Shipping times vary depending on your country. You’ll receive a tracking number once your order ships—we recommend checking it for the most up-to-date delivery info.

 

5. Where do you ship to?

We currently ship within the UK and selected international locations. If you’re unsure, reach out to us via our contact form, we’ll do our best to make it work.

 

6. How much is shipping?

UK Orders:

• Flat rate £5.99 

• Free shipping on orders over £180

EU Shipping: Flat rate £14.99

International Shipping: Flat rate: £23.99

 

Returns & Exchanges

1. Can I return my bag if I change my mind?

UK customers have the right to return their order within 14 days of receiving it, even if the item isn’t faulty. To be eligible, your item must be:

• Unused

• In its original condition and packaging

The return postage is your responsibility.

Once we receive your return, we’ll process your refund within 14 days.

 

2. How do I start a return?

Reach out to us via our contact form with your order number and the reason (optional).

 

3. What if my item is faulty or arrives damaged?

We’ll make it right.

Please reach out to us via our contact form within 5 days of delivery with your order number and a brief description.

 

4. Are there any items not eligible for return?

Yes—we do not accept returns on:

• Custom or personalised items (e.g., monogrammed bags)

• Items returned outside the 14-day window

• Items not in original condition

 

5. Do you accept returns from international customers?

Return eligibility may vary based on your country.

Please reach out to us via our contact form and we’ll guide you through your local options.

 

Other Info

1. Where do the bags come from?

Our bags are designed to give you that luxury feel, without the markup. We work with curated global suppliers who ship directly to you — keeping prices low and quality high.

2. Why does it take longer than Amazon?

Because we’re not Amazon 😌

We’re a small, independent brand working with hand-picked partners—that means a little more wait time, but a whole lot more style.